The below consumer rights are enumerated as objects of Consumer Councils under Section 6 of the CP Act, 1986. The same was shifted and inserted under definition clauses, i.e. Section 2(9) of the CP Act, 2019. For the very first time, consumer rights are recognized as legal rights as it was specified in a statutory enactment i.e., the Consumer Protection Act.
Every Consumer should be given a chance to present his or her claims and prove the damage he or she suffered before appropriate commissions which are empowered by the said Act. The interests of the consumer will be adequately and fairly taken into account in relevant forums. It also involves the right to be represented in a variety of forums that are established to look out for the welfare of consumers by hearing their concerns.
- Right to Consumer Safety.
- Right to be Informed.
- Right to Choose.
- Right to be Heard.
- Right to Seek Redressal.
- Right to Consumer Education.